Introduction
At CS Gaming Hub, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the conditions, eligibility criteria, and procedures for requesting refunds for purchases made through our Website (csgaminghub.com).
This Refund Policy was last updated on May 15, 2024, and applies to all purchases made after this date. We reserve the right to modify this policy at any time, with such modifications becoming effective immediately upon posting on the Website.
Types of Products and Services
CS Gaming Hub offers various digital products and services, including but not limited to:
- Premium content and guides
- Membership subscriptions
- Digital coaching sessions
- Online courses and educational materials
- Skin trading analytics tools
Our refund policy may vary depending on the type of product or service purchased, as detailed below.
Refund Eligibility Conditions
Premium Digital Content
For one-time purchases of digital content (guides, eBooks, reports):
- Refunds may be requested within 14 days of purchase
- Content must not have been downloaded, accessed, or used
- Once digital content has been accessed or downloaded, refunds are generally not available due to the nature of digital products
Membership Subscriptions
For recurring membership subscriptions:
- New subscribers may request a full refund within 7 days of initial subscription (trial period)
- After the trial period, prorated refunds may be offered for the unused portion of the current billing cycle
- No refunds will be issued for past billing cycles
- Memberships can be canceled at any time to prevent future billing
Coaching Sessions
For coaching sessions:
- Full refunds are available if canceled at least 48 hours before the scheduled session
- 50% refund if canceled between 24-48 hours before the scheduled session
- No refund for cancellations less than 24 hours before the scheduled session
- If a coach fails to attend a session, a full refund or rescheduling option will be provided
Online Courses
For online courses:
- Refunds may be requested within 14 days of purchase if less than 25% of the course content has been accessed
- No refunds after 14 days or if more than 25% of the course has been accessed
- Course-specific refund terms may be specified at the time of purchase and will supersede these general terms
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at refunds@csgaminghub.com or through our Contact page
- Include the following information in your request:
- Your full name and email address used for the purchase
- Order number or transaction ID
- Date of purchase
- Product or service purchased
- Reason for requesting a refund
- Our team will review your request and respond within 3 business days
- If approved, refunds will be processed using the original payment method unless otherwise specified
Refund Processing Time
Once a refund has been approved:
- Credit/debit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer
- PayPal refunds are usually processed within 3-5 business days
- Bank transfers may take 7-14 business days to process
- Cryptocurrency refunds will be processed at the current market value at the time of refund approval, not the original purchase value
Please note that while we process refunds promptly on our end, the timing of when you receive the refund depends on your payment provider's policies and processing times.
Exceptions and Special Circumstances
Non-Refundable Items
The following purchases are generally non-refundable:
- Customized or personalized services
- Gift cards or promotional credits
- Purchases made using promotional codes or significant discounts (over 50%)
- Third-party services that we resell (subject to the third party's refund policy)
Technical Issues
If you experience technical issues that prevent you from accessing or using our products:
- Contact our support team before requesting a refund so we can attempt to resolve the issue
- Document the technical issues with screenshots or error messages when possible
- If we cannot resolve the technical issues within a reasonable timeframe, a full refund may be issued even outside the standard refund window
Special Circumstances
We understand that exceptional situations may arise. In cases of:
- Serious illness or medical emergency
- Natural disasters affecting your ability to use our services
- Other unforeseen major life events
Please contact our support team with appropriate documentation, and we will review your case individually and may offer exceptions to our standard refund policy.
Chargeback Policy
We strongly encourage customers to contact us directly with any issues before initiating a chargeback with their payment provider. Chargebacks filed without first attempting to resolve the issue with our support team may result in:
- Immediate termination of access to all products and services
- Account suspension
- Ineligibility for future purchases or refunds
- Additional administrative fees if the chargeback is found to be unwarranted
Contact Information
If you have any questions about our Refund Policy or would like to request a refund, please contact us through one of the following methods:
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM EST, and Saturday from 10:00 AM to 2:00 PM EST.
